Superior Customer Service

The True Rx Promise

At True Rx, transforming the Prescription Benefits Management model means more than saving money for employers and members. The True Rx model also embodies a level of customer service that is unmatched in our industry. True Rx clients benefit from a service philosophy that always puts the needs and interests of employers and members first. Here are some of the ways we do this:

Easy Transition

We make employers’ switch from their current PBM to True Rx an easy and hassle-free experience. We guarantee to facilitate your transition accurately and on time.

“The conversion from our prior PBM was seamless and took very little effort on our part.”
Lisa M
Vice President/Human Resources

You Know Who to Call

Each employer has an assigned account manager. You’ll know your True Rx contact personally, and he or she always knows who to call with questions or concerns.

First-Hand Pharmacist Consultant Services

True Rx is owned and operated by pharmacists who spent a number of years working in retail pharmacies. They teamed up to create True Rx, a Prescription Benefits Management company that is customer-centered and focused on cutting costs.

Because True Rx is an independent, privately-owned PBM, our clients avoid the usual corporate hurdles. You’ll have easy access to our owner-pharmacists whenever the need arises.

In addition, a True Rx pharmacist sits down with employers each year. This annual review of their PBM programs allows the pinpointing of any adjustments needed to keep their program as effective and cost-efficient as possible.

“The performance meetings have helped us find ways to tweak an Rx program that is already running at full steam. Having a pharmacist across the table at reviews takes the process to another service level.”
George G
Executive VP & CFO

Knowledgeable Service Staff

The True Rx Member Services Line is staffed by a highly trained customer service representative who has the knowledge to answer member questions and help resolve issues, when needed.

24/7 Pharmacy Help Desk

Our 24/7 Pharmacy Help Desk helps resolve any pharmacy-level issue, day or night.